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Tracfone is interested in speaking with customers who have a learning/cognitive disability, blind/low vision disability, or dexterity disability and would like to enroll in free cell phone service via the Affordable Connectivity Program (ACP) .
Qualified participants may receive up to $200 for enrolling in ACP and giving feedback about the ACP application process in a 2-hour virtual interview (sessions are scheduled for February 2023). We would love to hear your honest opinion as well as insight on how we could do better in the future.
If you need customer support for any Tracfone service-related questions, please call us at 1-800-867-7183.
Centers operate from 8 AM to 11:45 PM (EST) 7 days a week.
By participating in the research study, you are willing to provide your personal information to our 3rd party research partner World Institute on Disability (WID). TracFone Wireless, Inc. offers plans under its brands that can be supported by Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is a government benefit program. Only eligible consumers may enroll in Lifeline. ACP is a government benefit program operated by the Federal Communications Commission. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. Lifeline and ACP supported services are non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your information with the Universal Service Administrative Company to ensure the proper administration of these programs. You authorize us to communicate any information provided to us to the Universal Service Administrative Company for the purpose of providing the Lifeline and/or ACP Benefit to you. If you currently receive ACP or Lifeline from another provider and you enroll in those programs with us, your other ACP and/or Lifeline benefit with the other provider will be terminated. You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or both or you may choose another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and plan that you select. All services are provided by TracFone Wireless Inc. The service upload/download speeds and data caps vary based on the available Lifeline and/or ACP qualifying plan that you select and the capabilities of your device; please visit https://www.tracfone.com for information of available plans, their terms and conditions, and a list of available connected devices which you may purchase. ACP Customer service may be reached at 1-833-333-9227 . Upon the conclusion of the ACP benefit, if you choose to continue to use our service, it will be subject to the regular rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
ΔMessage and Data rates may apply. Please refer always to Tracfone's Privacy Policy at Tracfone.com/privacypolicy and to the latest Terms and Conditions of Service at Tracfone.com/termsandconditions .
When you purchase, activate, or use a Tracfone phone or Tracfone Wireless services, you agree to comply with the
latest Terms and Conditions of Service, which are subject to change
without notice. Tracfone® is a registered trademark of TracFone Wireless, Inc. a Verizon company. All other
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