Frequently Asked Questions

Basic International

TRACFONE International Long Distance makes it easy for TRACFONE Wireless customers to make international calls at the same cost as calling your neighbor.

We have good news for you! If you already own a TRACFONE and use it for regular calls, you can now dial directly from your TRACFONE to over 100 international destinations including Mexico just by calling 305-938-5673 and followinig the instructions. Note: From Alaska, Hawaii, and the U.S. Virgin Islands please dial 305-938-5673 instead. This service is already available on your TRACFONE! If you don't have a TRACFONE, what are you waiting for? We have Motorola, Nokia, Samsung and LG phones starting from $14.99. Buy them at www.tracfone.com or visit one of more than 70,000 retail stores nationwide. For a retailer list, click here. The TRACFONE International Long Distance service will be automatically available 48 business hours after you activate your new TRACFONE and add Minutes.

TRACFONE International Long Distance deducts the same amount of minutes from your phone as when you make calls to destinations within the US. In other words, you can make international calls from the United States to hundreds of international destinations at the same price as calling your neighbor. This way TRACFONE Wireless lets you stay close to family and friends in other countries with the convenience of calling whenever and wherever you want. The minutes will be deducted when the call is attempted. (As soon as you dial the number accessing the International Long Distance service).

No. The TRACFONE International Long Distance service is only available to TracFone Wireless customers who make their international calls directly from their TRACFONE (please refer to the list of destinations available).

No, there is no additional cost. The same minute deductions to make a regular call will be deducted when making an international long distance call using TRACFONE International Long Distance. Note: minutes will be deducted from the moment you dial the International Long Distance access number until you hang up, even if the international call does not get through.

No, with TRACFONE International Long Distance the minutes are deducted from the balance available on your TracFone phone (displayed on the screen). All you need is to dial the International Long Distance access number, and enough minutes on your TracFone for you to call internationally!

TracFone Frequent Numbers is a FREE service we offer, which provides you up to ten 1-800 numbers you can assign to your most dialed international phone numbers, avoiding the need to dial the TRACFONE International Long Distance access number. In addition, you may save the Frequent Numbers on your phone book, using the speed dial feature of your phone to reach family and friends in other countries. Please refer to the TracFone Frequent Numbers section for more information. If you choose not to use our FREE TracFone Frequent Numbers service, then you need to dial the access number for TRACFONE International Long Distance first: 305-938-5673 (From Alaska, Hawaii, and the U.S. Virgin Islands please dial 305-938-5673). You will then be prompted to select your language and dial 011 plus the country code, city code, and phone number. (For Canada just dial: 1 + city code + phone number).

No. With TRACFONE International Long Distance, no contracts are required, no accounts, no credit checks and no credit card requirements. You just need enough minutes on your phone to make the call, and to add airtime cards before your due date to maintain your service active.

No. TRACFONE cell phones don't work outside of the United States, Puerto Rico or the U.S. Virgin Islands.

No. The same minutes will be deducted as they are currently deducted on calls you make with your TRACFONE to destinations in the United States.

TRACFONE Wireless doesn't credit minutes for attempted local or international calls that couldn't go through.

No. Net10 clients can use NET10 International Long Distance when they register to www.net10.com or call 1-877-836-2368. NET10 International Long Distance is a different service than TRACFONE International Long Distance.

TRACFONE International Neighbors is a service that allows you to obtain AT NO CHARGE three Mexican phone numbers, which your family and friends (in that country) can dial, and you will receive those calls directly at your TracFone phone in the United States. With TRACFONE International Neighbors your family and friends in Mexico won't pay international long distance charges, and you will pay just a regular call. TRACFONE International Long Distance is a FREE service that allows you to make calls to hundreds of international destinations from your TracFone phone at a cost of a regular call.

TRACFONE Frequent Numbers allows you to make the dialing of international calls faster and easier, providing you AT NO CHARGE ten US 1-800 numbers you can assign to the most frequent international destinations (from our worldwide coverage) you dial from your TracFone phone.

TRACFONE International Long Distance is a FREE service that allows you to make calls to hundreds of international destinations from your TracFone phone at a cost of a regular call.

Yes, you can make international calls while in roaming. The same minute deduction will apply as when in roaming within the United States. Regular roaming charges will apply when dialing long distance or international.

Yes, the same amount of minutes will be deducted as when you receive a call from a local phone. In addition, if you use our FREE TRACFONE International Neighbors service, your family and friends in Mexico can dial a phone number in those countries to call you at your TracFone phone, so that they don't have to pay international long distance charges! Please refer to the section TRACFONE International Neighbors for more information.

1. Dial 305-938-5673, the access number for TRACFONE International Long Distance (From Alaska, Hawaii, and the U.S. Virgin Islands please dial 305-938-5673 instead).
2. Choose the desired language (1. English 2. Spanish) Listen to the instructions. After selecting language dialing instructions can be interrupted any time and you can skip to sep 3. 3. Dial 011 + city code + telephone number (For Canada just dial: 1+city code + telephone number)
Please note that if you use our FREE TRACFONE Frequent Numbers service, you will not be required to dial the International Long Distance access number. Please refer to the TRACFONE Frequent Numbers section in this web site for more information.

There is no minimum amount of minutes you need to use this service, however since TRACFONE is a prepaid cell phone service look at your airtime balance display to see how many minutes you have left and determine if that is enough. Also be sure to keep your phone service active by adding minutes before the due date displayed on your phone.

Please phone our Customer Service Center at 305-938-5673.

TRACFONE wireless will not credit minutes used because you dialed the wrong number, or for delays in getting through to the international number.

Yes, we plan to have new international destinations. If you don't find the international destinations are the ones you call, please return to the site to view updated lists of available destinations.

Cancellation is not necessary. It's easy. Just don't use the service.

Review your phone manual for instructions on how to lock your phone.

There is no need to buy any long distance card. The regular TracFone minutes you add to your TRACFONE are the ones used when you make international calls, that is, there is not extra cost!.

Yes, TRACFONE International Long Distance works with all TracFone models. If you already own a TRACFONE and use it for regular calls, just dial the access number 305-938-5673 (from Alaska, Hawaii, and the U.S. Virgin Islands dial 305-938-5673 instead) and follow the instructions. If you are a new customer, buy, activate, and add airtime to your new TRACFONE, and the TRACFONE International Long Distance service will be automatically available after 48 business hours.

You can make calls to any international destination that is on the Destinations list. Calls to cellular phones are not included unless the word "Cellular" is specifically listed next to the country name (numbers in parentheses indicate the Country Code)

International Neighbors

TRACFONE International Neighbors service allows you to obtain AT NO CHARGE three Mexican phone numbers, which your family and friends in those countries can dial to reach you at your TracFone in the United States, without them paying for an international long distance call.

You need to fill out and submit the basic information requested about your TracFone phone on the TRACFONE International Neighbors page. Then follow the instructions to obtain up to three Mexican phone numbers. Do not forget to provide these phone numbers to family and friends in Mexico, so that you can receive their phone calls on your TracFone phone.

You can delete and/or add up to three Mexican phone numbers at any time by following the same instructions provided above.

TRACFONE International Neighbors service provides you up to three Mexican phone numbers at no extra cost, and your TracFone will be deducted the same minutes as if you were on a regular call. Isn't it wonderful? No more international long distance charges!

No. The TRACFONE International Neighbors service is only available to TracFone Wireless customers. Calls made using TRACFONE International Neighbors service are routed only to your TracFone phone.

No, there is no additional cost. The same minutes deducted for a regular call will be deducted when receiving an international long distance call using TRACFONE International Neighbors service. Even better, your family and friends in Mexico do not pay for an international long distance call!

No. With TRACFONE International Neighbors service, no contracts are required, no accounts, no credit checks and no credit card requirements. You just need to obtain (at no cost) the TRACFONE International Neighbors phone numbers through our web site, and provide them to family and friends in Mexico to call you at your TracFone in the Unites States.

The international calls can only be originated from Mexico by the moment, using the TRACFONE International Neighbors phone numbers you can obtain through this web site AT NO CHARGE.

No. TRACFONE cell phones don't work outside of the United States, Puerto Rico or the U.S. Virgin Islands.

TRACFONE Wireless doesn’t credit minutes for international calls you receive on your TracFone. The information about your TracFone phone (phone number and IMEI/Serial Number) is unique, and so you will be in complete control over who should be given an assigned TRACFONE International Neighbors phone number. We suggest you to provide these phone numbers only to people you would like to call you. You can delete a TRACFONE International Neighbors phone number, and have a new one assigned to your TracFone at any time.

No. Net10 clients can use NET10 International Neighbors service. NET10 International Neighbors service is a different service than TRACFONE International Neighbors.

TRACFONE International Long Distance is a FREE service that allows you to make calls hundreds of international destinations from your TracFone phone in the U.S., at a cost of a regular call.

TRACFONE International Neighbors is a service that allows you to obtain AT NO CHARGE three Mexican phone numbers, which your family and friends (in that country) can dial, and you will receive those calls directly at your TracFone phone in the United States. With TRACFONE International Neighbors your family and friends in Mexico won't pay international long distance charges, and you will pay just a regular call.

TRACFONE Frequent Numbers allows you to make the dialing of international calls faster and easier, providing you AT NO CHARGE ten US 1-800 numbers you can assign to the most frequent international destinations (from our worldwide coverage) you dial from your TracFone phone.

TRACFONE International Long Distance is a FREE service that allows you to make calls to hundreds of international destinations from your TracFone phone at a cost of a regular call.

Yes, you can receive international calls made through the TRACFONE International Neighbors numbers while your TracFone phone is in roaming. The same minute deduction will apply as when in roaming within the United States.

Regular roaming charges will apply when receiving long distance or international.

Please phone our Customer Service Center at 305-938-5673.

Yes, we plan to add new international locations soon. Please return to the site frequently as we keep expanding our service coverage.

Yes, TRACFONE International Neighbors service works with all TracFone models.

Frequent Numbers

TRACFONE Frequent Numbers allows you to obtain AT NO CHARGE ten U.S. 1-800 phone numbers, which you can dial from your TracFone phone to call family and friends in over 60 international destinations. With TRACFONE Frequent Numbers you will not require to dial our international access number any more! Even better, if you use the speed dial feature of your handset, you'll just need to press a key to make an international call!

You need to fill out and submit the basic information requested about your TracFone phone on the TRACFONE Frequent Numbers page, and then follow the instructions to obtain up to ten U.S. 1-800 phone numbers. Do not forget to store them on your TracFone Phone Book or as speed dial numbers (please refer to the handset manufacturer's manual for this feature).

TRACFONE Frequent Numbers is FREE and only available to our customers.

No. The TRACFONE Frequent Numbers can only be used from your TracFone phone.

No, there is no additional cost. The same minutes deducted for a regular call will be deducted when making an international long distance call using the TRACFONE Frequent Numbers.

No. TRACFONE cell phones don’t work outside of the United States, Puerto Rico or the U.S. Virgin Islands.

No. There is no similar service for NET10.

TRACFONE International Long Distance is a FREE service that allows you to make calls to hundreds of international destinations from your TracFone phone at a cost of a regular call. TRACFONE Frequent Numbers allows you to make the dialing of international calls on your TracFone phone faster and easier, providing you AT NO CHARGE ten U.S. 1-800 numbers you can assign to the most frequent international destinations (from our worldwide coverage) you dial from your TracFone.

TRACFONE International Neighbors is a service that allows you to obtain AT NO CHARGE three Mexican phone numbers, which your family and friends (in that country) can dial, and you will receive those calls directly at your TracFone phone in the United States. With TRACFONE International Neighbors your family and friends in Mexico won't pay international long distance charges, and you will pay just a regular call. TRACFONE Frequent Numbers allows you to make the dialing of international calls on your TracFone phone faster and easier, providing you AT NO CHARGE ten U.S. 1-800 numbers you can assign to the most frequent international destinations (from our worldwide coverage) you dial from your TracFone.

Yes, you can make international calls using the TRACFONE Frequent Numbers while in roaming. The same minute deduction will apply as when in roaming within the United States. Regular roaming charges will apply when making long distance or international calls.

Please phone our Customer Service Center at 305-938-5673.

Yes, TRACFONE Frequent Numbers work with all TracFone models.